A globally recognized business and marketing innovator, Susan has been building digital and social brands since the launch of the internet. Industry leaders describe her as “a pioneering change agent who understands the power of data-driven decision making.”

Susan writes to advance the marketing and communications professions. Her books and published works provide proven methods in building brand advocacy and data-driven marketing strategies that get results. Susan has also contributed to several books by industry leading digital marketing experts.

Susan is an avid speaker and workshop facilitator on topics ranging from building brand advocacy, pioneering social media and digital marketing strategies, to artificial intelligence (AI) implications for marketing.